what is a bonjour malfunction? And how do fix it?

[Gord111]

The printer was working about an hour or so ago.  Then all of a sudden the connection dropped.  Now I cannot get the printer to connect to the network even after powering it down and then back on.  I keep getting a connection error.  When I print the report it says there is more than one network with the same name (SSID).  There are two networks one 1748 and the other 1748-5G.  The printer always selects 1748 which is the correct one, but cannot connect.

[Gord111]

I finally got the printer to connect and I can print from my cell phone.  However, the computer cannot communicate with the printer (same problem as before).  This is really getting frustrating.

[Kumar0307]

@Gord111

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I would request you to contact them for further assistance.

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

[Gord111]

I tried to go this route before but as soon as I enter the serial number I was informed that my printer is not supported!!!!

[Kumar0307]

@Gord111, to assist you better, I need additional information. 

I have sent you a private message, kindly check and revert.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted.