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‎05-18-2019 07:37 AM

HP Recommended
Product: hp2600
Operating System: Microsoft Windows 10 (32-bit)

how do i check  the email configuration for a hp2600 on windows 10 for scan to email

error message is unable to open your email, check your email configuration

thankyou

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2019 09:41 AM

HP Recommended

As said in my previous posts, scan to email works only when a local email client, such as Microsoft Outlook, Live Mail, or Mozilla Thunderbird, is installed and set up on the computer.

  • Web-based email accounts (Gmail, Yahoo Mail, Hotmail) must be configured through your local email client to scan to them.

Unless you install and configure any mail client software you may attach saved scans to Gmail manually through its interface, you cannot scan directly to a such with the HP Software.

 

Shlomi

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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6 REPLIES 6

‎05-18-2019 07:52 AM

HP Recommended

Hi,

Scanning directly to email using the HP Scan software can only be done if you have an email client software such as Microsoft Outlook installed and configured on your computer, without any such software the operation will fail with such error.

 

If you use a webmail solution (such as Gmail.com, Outlook.com, your ISP email service, etc.) you would need to scan to a file and manually attach the scan to an email using your email web interface.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎05-18-2019 08:07 AM

HP Recommended

Shlomi, thanks for your assistance, yes i can save to file and then attach to email, but the printer gives me an option of scanning direct to email, and tells me to check my email configuration, but it does not tell me where to check my email configuration or what the settings should be

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‎05-18-2019 08:52 AM

HP Recommended

Do you have any email application installed and configured on your PC?

What application is it?

 

That’s the configuration the scan application refers to.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎05-18-2019 08:58 AM

HP Recommended

I have gmail

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‎05-18-2019 09:41 AM

HP Recommended

As said in my previous posts, scan to email works only when a local email client, such as Microsoft Outlook, Live Mail, or Mozilla Thunderbird, is installed and set up on the computer.

  • Web-based email accounts (Gmail, Yahoo Mail, Hotmail) must be configured through your local email client to scan to them.

Unless you install and configure any mail client software you may attach saved scans to Gmail manually through its interface, you cannot scan directly to a such with the HP Software.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎05-19-2019 11:01 AM

HP Recommended

Shlomi

thankd for your help, i have now installed the gmail so that it is accessed from inside windows livemail but i still cannot scan to email, i gat this message “the hp scan application is unable to open your email application and/or cannot attach the scan to a new email. Please check your email configuration and try again”

I can send and receive emails ok, have you any suggestions please ?

colin milner

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