when I print (HP ENVY 7900} I am receiving a message The printer is no longer ;

[RPV77]

when I print (HP ENVY 7900} I am receiving a message "The printer is no longer available" and receive two options: Try Again and Cancel Print Job. No matter what I do the printer ususally continues to print and often prints multiple copies. how do i fix?

[Max3Aj]

Hi @RPV77, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The issue you’re facing with the HP ENVY Inspire 7900 printer displaying "The printer is no longer available" while still printing (and sometimes printing multiple copies) could be caused by a network communication problem, outdated drivers, or a queue issue. Here are some troubleshooting steps to fix it:

Restart Everything

Power Cycle the Printer & Devices

• Turn off your printer, computer, and router.
• Unplug the printer from power and wait 30 seconds.
• Restart your router, wait for it to fully reboot.
• Turn on the printer and computer.

Check Printer Connection

• If using Wi-Fi, ensure the printer is connected to the correct network.
• If using USB, try a different port or cable.

Check Printer Queue & Remove Duplicate Jobs

1. Open Control Panel → Devices and Printers.
2. Right-click your HP ENVY Inspire 7900 → See what's printing.
3. If there are stuck print jobs, click Printer → Cancel All Documents.
4. Restart the Print Spooler Service:
   • Press Windows + R, type services.msc, and hit Enter.
   • Find Print Spooler, right-click, and select Restart.

Reinstall the Printer

Remove the Printer:

• Go to Control Panel → Devices and Printers.
• Right-click HP ENVY Inspire 7900 and select Remove Device.

Reinstall Drivers:

• Download the latest drivers from HP Support.
• Install HP Smart and add the printer again.

Assign a Static IP to the Printer

If you're using Wi-Fi, network fluctuations can cause disconnections. Assigning a static IP may help:

1. Print a Network Configuration Report from the printer’s menu.
2. Note down the IP Address.
3. Open your browser and enter that IP in the address bar to access the printer’s Embedded Web Server (EWS).
4. Go to Network Settings → Advanced Settings → Assign a Manual IP.
5. Save and restart the printer.

Reset the Printer

If the issue persists:

1. Factory Reset the printer from Setup > Printer Maintenance > Restore Defaults.
2. Reconnect and set it up again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support