when I try to print it is sending me to a website

[coresolutionsny]

when i try to print, it is telling e to go to www.lpinstantink.com

[coresolutionsny]

hello 

[coresolutionsny]

This did not help 

[Raj_05]

Hi @coresolutionsny,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing an issue with your HP OfficeJet Pro 8720 printer, and it's directing you to a website that didn't provide a solution. Let's try to troubleshoot the problem. Here are some steps you can take.

• Check Printer Connection: Ensure that your printer is properly connected to your computer or network. If it's a wireless printer, make sure it's connected to the correct Wi-Fi network.
• Update Printer Drivers: Ensure that you have the latest printer drivers installed on your computer. Visit the HP website and download the latest drivers for your specific printer model.
• Check for Paper Jams: Open the printer cover and check for any paper jams. If there's a jam, carefully remove the paper and close the cover.
• Restart Printer and Computer: Sometimes, simply restarting both your printer and computer can resolve connectivity or software issues.
• Verify Ink Levels: Check if your printer has sufficient ink levels. Low ink levels can sometimes prevent printing.
• Check for Error Messages: Look for any error messages or codes displayed on your printer's screen. These can provide more information about the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support