when I use the document feeder to copy anything the printer adds a line down the middle of the page

[alanrowen]

When I attempt to use the document feeder to copy anything the printer has just started to add a line down the middle of the page. This is a new development as the copy function was working properly for the past 3 years.

How can I eliminate the extra line that the copier has added.

[Bob_Headrick · Accepted solution]

The troubleshooting steps in the document here may help resolve the line when using the ADF.  Clean the thin glasss strip to the left of the main scanner glass.  

Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.

1. Turn the printer off, then disconnect the power cord.
2. Lift the scanner lid.
3. Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass, glass strip (if present), the white backing under the scanner lid, and the white strip under the lid (if present) until clean, dry, and streak-free.

     CAUTION:

   To protect the interior printer parts, do not spray the cleaner directly on the glass or on the underside of the lid.

   Figure : Clean the scanner glass and under the lid, and any glass or white strips (if present)

   

   1. White scanner lid backing
   2. White ADF scanner lid strip (if present)
   3. Glass ADF scanner strip   <----  Clean this area 
   4. Main scanner glass

[alroberts2]

Clear paper jam in ADF.  Followed every HP online solution.  None of them did the trick.  Came to the forum and found the topic:  line down the middle appears on copies when using ADF, which I have also been experiencing recently.  The solution for removing the line down the middle also corrected the paper jam in the ADF.  Printer working like new.  Thanks very much for your resolution.

[Bob_Headrick]

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@alroberts2 wrote:

Clear paper jam in ADF.  Followed every HP online solution.  None of them did the trick.  Came to the forum and found the topic:  line down the middle appears on copies when using ADF, which I have also been experiencing recently.  The solution for removing the line down the middle also corrected the paper jam in the ADF.  Printer working like new.  Thanks very much for your resolution.

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Glad I could help.  The forum here is a good place to find help.

[marysCC]

Thanks!  This worked quickly!

[Caroline47]

I cleaned the 4 areas - scanner glass etc. and still have a line when copy comes out when using doc. feeder. If I use the scanner then no line.

[Bob_Headrick]

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@Caroline47 wrote:

I cleaned the 4 areas - scanner glass etc. and still have a line when copy comes out when using doc. feeder. If I use the scanner then no line.

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You will need to thoroughly clean the thin glass in area 3 as shown above.  It may help to shine a strong flashlight nearly parallel to the glass to highlight the spot. 

For a line on the left side of the printed page the spot will be toward the front of the printer, if the line is on the right of the paper it will correspond to a spec toward the rear of the printer.

Figure : Clean the ADF scanner glass strip

[Caroline47]

this did not work. still have line - 

[Bob_Headrick]

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@Caroline47 wrote:

this did not work. still have line - 

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Clean the area again.  Get a strong flashlight and hold it in the front of the printer level with the glass and shining from the front to back of the printer.  This will help highlight the area that needs to be cleaned.  

[Gail19]

Thank you my problem is solved.