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‎08-25-2019 06:58 AM

HP Recommended
Operating System: macOS 10.14 Mojave

with the tango series, should color sync be set to RGB or CMYK or other? Colors do not match up to what's on the screen, not even close. I've tried printing from photos and my Affinity  design app. 

1 person had the same question
3 REPLIES 3

‎08-27-2019 04:07 PM

HP Recommended

@Waywarddog

 

Inkjet printers usually can produce better output with RGB, so you can set the color sync to RGB.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Refer to this document HP Printers - Print Settings Guide (Mac) for help.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎08-27-2019 04:43 PM

HP Recommended

As it turns out, the color cartridge is defective. The cyan color is not working. Called tech support and they are sending me a replacement. Thanks for the tip about using RGB. I will use it!

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‎08-28-2019 11:02 AM

HP Recommended

@Waywarddog

 

That's great! Happy to hear that.  

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead!

 

TEJ1602
I am an HP Employee

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