when trying to print the printer asks for tray 2 to be loaded with 'plain officio'

[Garffy]

When attempting to print the printer asks for tray 2 to be loaded with plain, oficio. If i fill tray 2 with A4 paper the print job is cancelled. A4 paper is selected in printer properties.

The printer is new.

HP print and scan doctor app has been unable to resolve the issue.

Any advice gratefully received.

[Betty0610 · Accepted solution]

@Garffy

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Garffy]

Thank you Betty0610.

While waiting for further help I downloaded a firmware upgrade and applied it. This seemed to be one of the measures that I had not tried.

I had just done this when your post arrived. This seems to have resolved what appeared to be a complex problem. It has also resolved an alignment problem when duplex printing. I am relieved that your solution confirms my own findings as a very inexperienced IT person.

I'll monitor the situation over the next few days and am hopeful that the problem has been resolved.

i am also very grateful to the HP support agent who spent over an hour trying to solve problem via a telephone link, sadly with no success.

Hopefully all is well now.

Thank you

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a nice day and stay safe!:)