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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- where can i find the logfile of all prints

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02-01-2020 11:56 AM
In my opinion, using the basic tools on Windows
This is one of those data sources that must be enabled before you can gather intel from it.
or
You must switch on the ability to track the data ahead of time.
The setup is twofold:
- Enable the ability to keep track of the documents sent to the Windows print queue
- Track or access the logged data
Print Queue Management - Set up "Save a print job to reprint later"
The "reprint" feature must be set ahead of time to "Keep printed documents". (The feature is not switched on by default.)
This method requires that the user base (those people submitting print jobs) do not sabotage the print queue by removing entries -- this is a matter determined by Policy in your home office / workplace. (In other words, you must have a modicum of control over what people are doing).
Save jobs to be reprinted later
For those reading, the following applies to recent versions of Windows and a printer for which the Full Feature Software has been installed.
Control Panel > icon view > Devices and Printers >
Right-Click on your Printer > Printer Properties>
(If necessary) Change Properties > Tab Advanced >
Select Keep printed documents > Apply > OK
When jobs are saved in the queue, they can be printed again later.
Control Panel > icon view > Devices and Printers >
Double-Click on your Printer
Double-Click on See What's Printing
If necessary, select the printer (for example HP Officejet 8740 Network)
Once the queue is open,
* Single-Left-Click on a job that you want to reprint to highlight that entry
Right-Click on the highlighted job > Restart
*The job will print using the current paper / preferences as set for that printer. If you need to adjust the paper or job parameters, double-click on the job to be printed to open the Properties (available options). After adjusting the settings, click OK to exit the Properties menu.
IMPORTANT
Removing / Reinstalling the printer software resets this option back to default (printed document list is not saved).
System Information (works with "Keep printed documents")
NOTE: Job information stored in System Information may not show number of pages
Control Panel > icon view > Administrative Tools > System Information
Under section Software Environment
Print Jobs
NOTE: Click on Time Submitted (in ribbon on top) to sort by date / time
Track print jobs in Event Viewer
A more complete log of events can be enabled in the Event Viewer.
How you track down the print job action depends on how your software reports an incident in the Event Viewer, whether you have remote access to the computer(s) in your work group, and your skill level in garnering the information you seek (manual look-and-see or write a script to gather the reports).
Enable the job log
Windows key + X > Event Viewer
Event Viewer > Applications and Services Logs > Microsoft > Windows >
Scroll down > PrintService > Right-Click Operational > Enable Log
Check the log for activity
Open the Event Viewer on the computer (from which the job was submitted
Open Applications and Services Logs > Microsoft > Windows >
scroll down, down > PrintService > Operational
Save the Data into a File or Event Log
Option – Filter the log – Save the Data
After opening the Operational folder,
Under Actions menu on the right side of the window,
Click Filter Current Log
Select When in “Logged” (for example, “Any time”
Select “Event Level” (for example, Information)
Click on down arrow in “Event Sources” > Select PrintService
Under “Includes / Excludes Event IDs…” enter “307”
- NOTE: Please check – Printing a Document may have a different Event ID on your system)
Click OK to filter the log using your selected parameters
Click (under Actions), Save Filtered Log File As… and save your data
And / OR
Click (under Actions), Save Filter to Custom View,
Enter a name for your custom filter view and Save it.
Option – Various Methods - Find Jobs and Save the Data
Sort the columns by "Task Category" > scroll down to items named "Printing a document"
Click on each job to see the details on that job (name of system and UserID)
Click the mouse on the first entry in the collection of “Printing a document” events,
Scroll to the end of the “Printing a document” events entries,
Click and hold down the Shift key,
Click on the last entry you want in the “saved group”
Method - Save and View Document
Under Actions (or tab Action) > Click Copy >
Open a blank document (for example, Office Word) >
Insert the table or text data into the open document >
Save file as desired
Open document in the appropriate format (Word, NotePad for .txt) to view the log data
Method – Save and View Event Log Entries
Under Actions (or tab Action) > Click Save Selected Events >
Optional > Decide and click language display options >
Select a Folder in which you want to save the file and enter a Filename
Open Event Viewer > Open Saved Logs > Click on log to view
OR
Open File Explorer > Navigate to the folder in which you saved the .evtx log file
Double-Click on that filename to open the log in the Event Viewer
Check the log for documents / print jobs removed from the queue
Sample -
For what purpose might the data be used?
Track whether anyone is deleting objects from the queue.
Sort the columns by "Task Category" > scroll down to items named "Deleting a document"
Click on each job to see the details on that job (name of system and UserID)
How to - Event Log Notification
How to Create Your Own Windows Event Log Notification System
Reference and Resources – Places to find help and learn how to use your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Photosmart 5525 e-All-in-One Printer
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