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‎11-20-2012 08:37 AM

HP Recommended

Hi JonCowan,

 

Follow the steps i provided to you in Message 68. If you clear the %temp% folder, and then download the software from the link i provided you will have the 7z folder in the %temp% folder. Once you have downloaded and extracted the software run the uninstall_L4.bat file to completely remove the software on your computer before you attempt to reinstall it. Let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎11-20-2012 10:54 PM

HP Recommended

I found out that this was an absolute total waste of time, as I predicted.  I couldn't reinstall the newest SW since it got totally lost on the PC while extracting.  The new install purportedly failed and created an error file.  How do I send it to you?  However, it actually installed two copies of the driver, as usual, and Copy 1 worked.  However, it screwed up just the same way when I tried to scan.  Since the scanner works with other SW, your SW is defective.  In at least three ways.  Please fix it without wasting any more of my valuable time or send me a new printer/scanner of a different type that works.

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‎11-21-2012 07:47 AM - last edited on ‎02-22-2017 08:25 AM by HP Administrator

HP Recommended

Hi JonCowan,

 

I am here to assist you. If you are still unable to reinstall the printer after following the steps in my message it is possible that your operating system on your computer is contributing to the installation failures. If you are successfully able to install this printer on a different computer, but not on this one then we need to consider that there is something in the operating system on this computer which is not allowing the software to be installed correctly. Have you considered backing up your data on this computer, and then run a full system recovery?

 

If you would like you can also contact our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

 

HP Out of Warranty Support Options for Select HP Consumer Printers*

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎11-21-2012 07:58 AM

HP Recommended

What an unhelpful canned reply.  I'm not going to reinstall the whole OS just to get functionality on the scanner from within your software. 

 

How do I send you the error log?  Will you have someone examine it and work with me? 

 

What is the next simple move to correct this?

 

No canned replies please.

 

Anti-kudos.  Subtract five.

 

 

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‎11-21-2012 08:40 AM - last edited on ‎02-22-2017 08:25 AM by HP Administrator

HP Recommended

Hi JonCowan,

 

Contact our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

 

HP Out of Warranty Support Options for Select HP Consumer Printers*

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎01-16-2013 10:53 PM

HP Recommended

good day i just wanted to ask and hope you could help me out im having problem with my HP photosmat C4200........ all of the buttons in HP solution Center windows won't open and keep saying  HP CUE-Scanning Flow Component has stop working can't even open anything.... im using windows vista

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‎01-17-2013 06:48 AM

HP Recommended

Hi obeshisendo, 

 

Which Model from the list below is your printer?

 

HP Photosmart C4205 All-in-One Printer
HP Photosmart C4210 All-in-One Printer
HP Photosmart C4240 All-in-One Printer
HP Photosmart C4250 All-in-One Printer
HP Photosmart C4270 All-in-One Printer
HP Photosmart C4272 All-in-One Printer
HP Photosmart C4273 All-in-One Printer
HP Photosmart C4275 All-in-One Printer
HP Photosmart C4280 All-in-One Printer
HP Photosmart C4283 All-in-One Printer
HP Photosmart C4288 All-in-One Printer

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.


Let me know what errors you receive?

http://www.hp.com/go/tools

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎01-17-2013 05:30 PM - edited ‎01-17-2013 05:33 PM

HP Recommended

its was an HP photosmart 4200 all in one and thanks for the quick response

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‎01-17-2013 05:46 PM

HP Recommended

still the same problem sir 😞 icant use scan i can only print and use photo copy. But still scanning pictures and document having errors... :Crying:

 

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‎01-18-2013 06:42 AM

HP Recommended

Hi obeshisendo, 

 

Which Model from the list below is your printer?

 

HP Photosmart C4205 All-in-One Printer
HP Photosmart C4210 All-in-One Printer
HP Photosmart C4240 All-in-One Printer
HP Photosmart C4250 All-in-One Printer
HP Photosmart C4270 All-in-One Printer
HP Photosmart C4272 All-in-One Printer
HP Photosmart C4273 All-in-One Printer
HP Photosmart C4275 All-in-One Printer
HP Photosmart C4280 All-in-One Printer
HP Photosmart C4283 All-in-One Printer
HP Photosmart C4288 All-in-One Printer

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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