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‎01-22-2019 10:00 AM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

Sitting there enjoying coffee early AM and Wife prints something.  After her job printed, the printer spewed out two copies of the HP network configuration page.  Not the first time this has printed randomly.  Would appreciate any ideas on what is causing this.

9 people had the same question
1 REPLY 1

‎01-24-2019 03:16 PM

HP Recommended

@wlwcpa

Welcome to the HP Support Community

 

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

Any hardware changes made on the printer or connectivity?

 

Update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0291...

 

Restart the printer.

 

If the issue persists, click on this link: https://support.hp.com/in-en/document/c03286146 to Download and run HP Print and Scan Doctor

 

HP Print and Scan Doctor is a free tool for Windows to help resolve common printing and scanning problems, such as missing or corrupt print drivers, connectivity issues, firewall issues, scan error messages, printer offline, and print jobs stuck in the print queue.

 

Keep me posted, how it goes!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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