why do i keep getting a paper jam when using 260 gsm photo paper
It took a while; I was able to confirm the printer should be able to handle 260 gsm photo paper media weight.
Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)
16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)
60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media Weights Supported, By Paper Path (Imperial)
Plain paper: 16 to 28 lb, Bond
Media Weights Supported, By Paper Path (metric)
Plain paper: 60 to 105 g/m²
Other factors that can impact whether the printer handles the paper, including:
Printer might be dirty and / or in need of maintenance. If so, the thicker paper and photo media types are sometimes the first to indicate there is a problem.
This is a common issue.
Known Solutions, presented in the order to be completed / considered:
The software used to submit the job may be incorrect, corrupted, in some way unsuitable for the job type.
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