will not print, event code 50.07.00

[DJR15]

Has anyone else been able to solve event code 50.07.00?

[Sneha_01]

Hi @DJR15 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The Event Code 50.07.00 on HP printers typically indicates a fuser error or an issue related to the fuser unit. The fuser is a crucial component that uses heat and pressure to bond the toner to the paper. This error can appear when the fuser unit is not functioning properly, often due to overheating, a faulty fuser, or an issue with the power supply to the fuser.

Here's how you can try to resolve the Event Code 50.07.00 error:

1. Turn Off and Restart the Printer

• Power cycle the printer: Turn off the printer and unplug it from the power source. Wait at least 1-2 minutes before plugging it back in and turning it on again. This can sometimes reset the fuser unit and clear the error.

2. Check for Paper Jams

• Open the printer's front and back doors and check for any paper jams around the fuser area.
• Remove any jammed paper carefully, ensuring that no small pieces of paper remain inside the printer. Paper jams near the fuser can trigger the error code.

3. Inspect the Fuser Unit

• Check the fuser unit for any signs of damage, such as burnt marks, unusual wear, or debris. In some cases, the fuser may need to be replaced if it’s damaged.
• If your printer allows for it, remove the fuser unit and carefully inspect it for any visible issues.
  • If you are unsure how to remove the fuser, refer to the printer's manual or check the HP support website for your specific model.

4. Check the Fuser Temperature

• The error could be due to the fuser overheating. Some printers have a built-in mechanism to detect when the fuser gets too hot. If the printer has been used heavily, try letting it cool down for a while before turning it back on.
• If the printer is placed in a warm or poorly ventilated area, try moving it to a cooler space to ensure better airflow.

5. Reset the Printer's Error State

After clearing jams or inspecting the fuser, reset the printer to clear any lingering error states:

• Turn off the printer.
• Unplug it from the power source.
• Wait for 1-2 minutes.
• Plug the printer back in and turn it on.
• See if the error persists.

6. Update Firmware

• Sometimes a firmware update can resolve certain printer errors. Go to the HP Support website for your printer model, check if there is a new firmware update available, and follow the instructions to install it.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support