will. not print png files

[brlooba]

The printer will not print png graphic files or any document with a png file, many times will present the same error with pdf files.

[Raj_05]

Hi @brlooba,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is having trouble printing PNG graphic files or documents containing PNG files, and sometimes encountering issues with PDF files as well, there could be several reasons for this problem. Here are some troubleshooting steps you can try to resolve the issue.

• Update Printer Drivers: Ensure that your printer drivers are up to date. Sometimes outdated drivers can cause compatibility issues with certain file formats. You can usually find the latest drivers on the HP website or through the HP printer software.
• Check File Integrity: Make sure that the PNG files and PDF files you are trying to print are not corrupted. Try opening them on your computer using different software to verify their integrity. If they open fine, try printing them again.
• Print from Different Software: Try printing the files from different software programs. Sometimes the issue may be with the software you are using to print the files. Attempt to print from different applications to see if the problem persists.
• Convert PNG to Another Format: If the problem only occurs with PNG files, try converting them to a different format such as JPEG or TIFF and then attempt to print them again.
• Print as Image: Some printers have an option to print documents as images. This can sometimes resolve issues with printing certain file formats. Check your printer settings or the print dialog box for an option to print as an image.
• Check Printer Settings: Ensure that your printer settings are configured correctly. Make sure that the paper size, orientation, and other settings match the settings of the document you are trying to print.
• Clear Print Queue: Sometimes, documents stuck in the print queue can cause issues with printing. Clear the print queue and try printing the documents again.
• Restart Printer: Try turning off your printer, unplugging it from the power source, waiting a few minutes, and then plugging it back in and turning it on again. This can sometimes resolve temporary issues with the printer.
• Check for Firmware Updates: Check if there are any firmware updates available for your printer. Firmware updates can sometimes resolve compatibility issues and improve overall printer performance.

By following these steps, you should be able to diagnose and resolve the issue with your HP printer not printing PNG files or documents containing PNG files.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support