will not print

[Ringo10268]

HP Envy 6120,Error coming up,will not print.

[Max3Aj]

@Ringo10268, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

Let's work together to get your HP Envy 6120 All-in-One Printer printing again. Here are some steps to troubleshoot and resolve the issue:

Power Cycle the Printer

1. Turn off the printer.
2. Unplug the power cord from the printer and the wall outlet.
3. Wait for 60 seconds.
4. Plug the printer back in and turn it on.

This clears temporary errors and resets the printer hardware.

Check for Paper Jams or Cartridge Issues

• Open the printer access door and inspect for any paper jams or loose cartridges.
• Remove and reinsert the ink cartridges to ensure proper contact.
• Clean the cartridge contacts if needed: HP Ink Cartridge Cleaning Guide

Check Printer Status in Windows

1. Go to Control Panel > Devices and Printers.
2. Right-click your HP Envy 6120 and select See what's printing.
3. Cancel any stuck print jobs.
4. Make sure the printer is set as default.

Reinstall the Printer Driver

Sometimes reinstalling the driver resolves persistent errors.

• Uninstall the printer from Settings > Devices > Printers & scanners.
• Download and install the latest driver from HP: Official HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support