will only print test page nothing else.

[frankiebob]

My printer has stopped printing wirelessly. It will print a test page but will print from nothing else. Tried all the troubleshooters I could find, uninstalled and reinstalled several times. All the plug and unplug and reboot routines and nothing. Any ideas guys? Win 10, Netgear R6400v2 and HP Envy 7640. thanks

[asmita6658]

Hi @frankiebob

Welcome to the HP Support Community. 

Try these steps -

Step 1 HP Print and Scan Doctor - 

Click on this link to download and run HP Print and Scan Doctor 

Step 2 Re-install the printer drivers - 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

Download and install the printer's firmware update from this link.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[frankiebob · Accepted solution]

Did all that multiple times. Ended up creating a new Tcp/Ip connection I believe it was called. Someone else had the same problem and this took care of it. Don't know why it happened though.