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‎05-13-2020 03:17 PM

HP Recommended
Product: HP envy photo 7155
Operating System: Microsoft Windows 10 (64-bit)

Window comes up "cartridge problem". Appears to be related to tricolor cartridge. I have reinstalled this new cartridge several with no relief. the same window keeps appearing. These are brand new cartridges both black and tricolor.

1 person had the same question
1 REPLY 1

‎05-20-2020 06:36 AM

HP Recommended

@Lynnj34

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

 

Sandytechy20
I am an HP Employee

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