won't print

[photoblock]

I have an OfficeJet 5745 that has been printing poorly (light ink/out of ink errors despite new HP cartridges) for over a month. Recently it will not print and offers the error "Photo tray is blocking. Please adjust and press OK" though the photo tray is NOT blocking & has never been used. I have spent hours trying the suggested solutions on message boards (check for jams, turn off, unplug 60+ seconds, remove photo paper, etc.) to no avail. I see others have expressed the same concern and have had patches or fixes emailed to them. Please help!

[KrazyToad]

@photoblock

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

If the issue persists please contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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