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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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won't print

HP Recommended
officejet 5745
Microsoft Windows 10 in S Mode

I have an OfficeJet 5745 that has been printing poorly (light ink/out of ink errors despite new HP cartridges) for over a month. Recently it will not print and offers the error "Photo tray is blocking. Please adjust and press OK" though the photo tray is NOT blocking & has never been used. I have spent hours trying the suggested solutions on message boards (check for jams, turn off, unplug 60+ seconds, remove photo paper, etc.) to no avail. I see others have expressed the same concern and have had patches or fixes emailed to them. Please help!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@photoblock

 


Welcome to HP Support Community


I appreciate all your efforts and expertise in troubleshooting this issue

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

If the issue persists please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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