wont print

[Char1950]

Both black and color were low, replaced black only because that's all I print with. I have done this before but black won't print.

[A_Gayathri]

Hi @Char1950,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP DeskJet 2755e All-In-One Printer doesn't print even after replacing the black ink cartridge, several potential issues could be the cause. Here are some steps to troubleshoot and resolve the problem:

Check Ink Levels and Cartridge Installation:

• Ensure that the new black cartridge is installed correctly.
• Make sure that the protective tape has been removed from the cartridge.
• Check the ink levels to ensure the printer recognizes the new cartridge.

Align the Printer Cartridges:

• Align the print cartridges using the printer's control panel or the HP Smart app to ensure they are correctly positioned.

Run Printer Diagnostics:

• Print a test page or run a printer diagnostic report to see if the issue persists. This can help determine if the problem is with the black ink specifically.

Clean the Printhead:

• Ink cartridges can become clogged, causing printing issues. Use the printer's built-in cleaning function:
  • Go to the printer’s control panel or use the HP Smart app.
  • Find the “Tools” or “Maintenance” menu.
  • Select “Clean Printhead” and follow the prompts.

Check for Firmware Updates: Update the firmware on an HP printer

• Make sure your printer firmware is up-to-date. Firmware updates can resolve known issues:
  • Open the HP Smart app.
  • Go to "Printer Settings" and look for firmware updates.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds.
• Plug it back in and turn it on.

Check Printer Settings:

• Ensure that the print settings on your computer are set to use the black cartridge.
• Go to "Printers & Scanners" in Windows 11 settings.
• Select your HP DeskJet 2755e printer, click "Manage," then "Printing Preferences."
• Make sure the settings are set to print in black and white if that's your preference.

Reinstall Printer Drivers:

• Corrupt or outdated drivers can cause printing issues. Reinstall the printer drivers:
  • Open the "Printers & Scanners" settings.
  • Remove the HP DeskJet 2755e printer.
  • Download and install the latest drivers from the HP website.

Refer to this document:  HP DeskJet 2755e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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