• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-11-2018 02:25 AM

HP Recommended
Product: envy 4520
Operating System: macOS 10.14 Mojave

I'm trying to sign up for the instant ink but the wonderful HP instant ink site thinks I live in the USA ( i live in UK) and is ;-

 

a) quoting me in USD and

b) has put my defaukt country in shipping address as USA which I cant change

 

 

help!

 

 

 

6 REPLIES 6

‎12-11-2018 05:33 AM

HP Recommended

Hi,

Hmmm, I have seen that happen as well where it switched to the country I live in but I actually wanted to get to the US version.
Problem reversed :Wink:

 

Do you have any pc/browser settings set to US?

Sometimes it works to directly go to the UK Page for example through Google.

Or does it switch back?

https://instantink.hpconnected.com/uk/en/

 

I'd try clearing cache/cookies before visiting the link above.

Hope it works out!
Cheers

Wen

 

 

Was this reply helpful? Yes No

‎12-11-2018 05:38 AM

HP Recommended

Hi Wen

nope!  that link takes me to a site with US flag in top right corner!  I've changed Safari from "ask" to "deny" location and that doesnt work either :Crying:

Was this reply helpful? Yes No

‎12-11-2018 05:45 AM

HP Recommended

Hmmm, no bueno!

I do not have the Safari browser. I use chrome. Not sure if that would make a difference.

Somewhere, somehow, the Safari browser is detecting a setting specific to the US and thinks you are there. 

Technology huh 😉

I am in the Netherlands and the instant ink page brings me to the NL page.
Let me see if I can manipulate it somehow to bring me to another page. If I figure it out, I will share here. I'll try an incognito session first.

 

Don't lose hope. 🙂

 

Wen

Was this reply helpful? Yes No

‎12-11-2018 06:00 AM

HP Recommended

On Chrome, clearing the cache and all, did allow me to get from the nl/nl/jumpid url, to the UK one.

I was able to get the country flag drop down (which I did not get  when I was on the NL page :QuestionMark:).

Oh, I also found a UK phone number :Wink: ( 0207 660 6027) should all else fail.

Btw. I was able to get the same when doing an incognito session (In the Safari app on your Mac, choose File > New Private Window)

 image.png

Good luck? Break a leg ?:Glasses:


Cheers
Wen

 

Was this reply helpful? Yes No

‎12-11-2018 08:34 AM

HP Recommended

hard work but I got there- I had to change the country settings BEFORE logging in!   weird.  thanks 

Was this reply helpful? Yes No

‎12-11-2018 08:42 AM

HP Recommended

Ah okay! I had not realized you already had logged in :generic:

Good thing you worked it out!
Have a nice day!
Wen

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.