yellow circle exclamation point i don't know how to fix. my printer will not print.

[reaction61]

my HP Envy 6400 all in one printer, Has yellow circle w/ exclamation point.  i don't know what to do.

it said it will not be able to print until this is resolved. Please Please Help

[Sneha_01]

Hi @reaction61,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The yellow circle with an exclamation point on your HP Envy 6400 All-in-One printer typically indicates a warning or error that needs to be addressed before you can continue printing. This symbol can represent various issues, such as a paper jam, low ink levels, connectivity problems, or internal errors. Here are some steps you can take to troubleshoot and resolve the issue:

Check the Printer Control Panel: Often, the printer control panel or the HP Smart app (if you have it installed) will provide more specific information about the error. Look for any messages or codes that can give you a clue about what's wrong.

Check Ink Levels: Low or empty ink cartridges can cause printing issues. Check the ink levels through the printer control panel or the HP Smart app. Replace any low or empty cartridges as needed.

Check for Paper Jams: Remove any jammed paper from the input and output trays and any other accessible areas inside the printer. Be gentle and make sure to remove any bits of torn paper as well.

Ensure Proper Paper Loading: Make sure the paper tray is not overloaded, and the paper is aligned properly. Use the correct paper size and type for your print job.

Restart the Printer: Turn off the printer, wait for about 60 seconds, and then turn it back on. This can often resolve temporary issues.

Update Printer Firmware: Outdated printer firmware can lead to various issues. Check for firmware updates through the HP Smart app or the HP website, and follow the instructions to update your printer. Click Here

Check Connectivity: If your printer is connected to your network wirelessly, ensure the connection is stable. You might need to restart your router or reconnect your printer to the network.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support