yellow error light is flashing but don't have error code facility so how do I get my printer to work

[ART1212]

yellow error light is flashing, but don't have error code facility. consequently cannot get my printer to work. It is an Envy 6000  all in one printer. It is showing that the printer in offline on my laptop but as a result of error light flashing cannot get printer to show it is on;ine

[A_Gayathri]

Hi @ART1212,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with a flashing yellow error light on your HP ENVY 6020 All-In-One Printer without specific error codes, you can troubleshoot the issue using some general steps:

• Check for Paper Jams: Even if you don't have an error code displayed, paper jams could be causing the issue. Open the printer's access doors and remove any jammed paper carefully.
• Check Ink Cartridges: Ensure that all ink cartridges are properly installed and have enough ink. Sometimes, ink cartridge issues can trigger error lights.
• Restart the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on again. This can often reset the printer and clear temporary errors.
• Update Printer Firmware: Visit the HP website and check for any available firmware updates for your printer model. Updating the firmware can sometimes resolve compatibility issues and bugs.
• Check for Obstructions: Make sure there are no obstructions inside the printer that could be causing the error light to flash. Check for any foreign objects or debris that might interfere with the printer's operation.
• Restart Your Computer: Sometimes, the issue might be with the connection between your computer and the printer. Try restarting your computer and see if the printer comes back online.
• Reinstall Printer Drivers: If the printer is showing as offline on your laptop, try reinstalling the printer drivers. Go to the Control Panel > Devices and Printers, remove the existing printer, and then reinstall it using the latest drivers from the HP website.
• Check Printer Connection: Ensure that the printer is properly connected to your computer via a USB cable or connected to the same network if it's a wireless printer.

refer to this document: HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes
 

HP ENVY 6020 All-in-One Printer

I hope this helps. 

Take care and have a good day.

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