your printer has experienced an unexpected configuration problem 0x8007007

[LZaz]

I have an OfficeJet Pro 6968 that is connected on the home WiFi network. It has been working fine for quite some time. But now, I cannot print from my main computer. I can print from my iPhone or a different laptop.

Computer specs: Inter i7-10700 CPU @2.9GHz, 16GB RAM, Windows 10 Home, version 21H1, 64-bit, OS Build 19043.1288

When I try to print, nothing happens. The queue remains empty. No error message.

When I try to print a test page from Windows Settings, I get an error that it is not supported.

When I try to print from the HP Smart app, I get the "your printer has experienced an unexpected configuration problem 0x8007007" error message.

I have tried to stop spooler, delete files in %WINDIR%\system32\spool\printers and reboot computer. No success.

Not sure what to do next.

[Kumar0307]

@LZaz, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print from your computer. As you are still able to print from other devices, it means the printer hardware is working fine.

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[LZaz]

Hello Kumar. Thank you for taking the time to answer my post. Unfortunately, I still have the same issue. I updated my computer. I changed the router settings so that I have a different name for the 2.4Ghz and the 5 GHz networks. I connected the computer and the printer on the same 2.4GHz network and still get the same errors. I followed your instructions to add the printer using TCP/IP. Using the HP Smart, I can connect to the printer. But it won't print. Here is a screenshot of the error from HP Smart when I try to print a pdf and the error message from Windows when I try to print a test page (the later is superimposed on the former):

I have just remembered that about 2 weeks ago I upgraded to Windows 11. I ran into connectivity issues for work so I had to revert back to Windows 10. I think the last time I was able to print successfully (not even having to change the network settings) was probably before that Windows 11/ Windows 10 maneuver. So maybe something got broken during that process. But I don't know what and I don't know how to find out and fix it.

[Kumar0307]

@LZaz

If you have installed the printer using the IP address, you do not have to use the HP Smart app to print.

Go to File > Print

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.