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your printer has experienced an unexpected configuration problem 0x80040154

HP Recommended
HP OFFICEJET 4650 All-in-one-Printer
Microsoft Windows 10 (64-bit)

HP OfficeJet 4650 All-in-one-Printer
your printer has experienced an unexpected configuration problem 0x8004015

It will print documents, it will print a .PDF,  but will not print a  .GIF file.

Recent Updates:

connected via wireless

Reloaded the basic driver, HP said firmware and all other drivers were up to date.

KB4497165: Intel microcode updates

Applies to: Windows Server, version 1903, all editionsWindows 10, version 1903, all editionsWindows Server, version 1909, all editions
June 9, 2020—KB4560960 (OS Builds 18362.900 and 18363.900)
Applies to: Windows 10, version 1903, all editionsWindows Server version 1903Windows 10, version 1909, all editions
 
10 REPLIES 10
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HP Support Agent
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@wmfox

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Message 3 of 11
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I did as you suggested.  It did not work, got the same error code.

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HP Support Agent
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Message 4 of 11
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 Create a TCP IP port

 

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

 

This video resource will show you how to do it:

 

Create & Use TCP IP port

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Message 5 of 11
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So that is all the help I can get here?

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Message 6 of 11
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I followed your instructions, but I still get the same error. The firmware is also up to date. 

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HP Support Agent
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I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Message 8 of 11
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Again I did as you suggested and loaded the windows drivers.

Unfortunately I am still getting the same error: 0X80040154.

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@wmfox

 

This further requires remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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HP Support Agent
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Do you have any other PC that you can try installing the drivers of the Printer to?


I am an HP Employee

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