I receive message "I/O error while communicating with the device"

[car517]

The only fix for it right now is to roll back you os to the build before the windows update worked for me will contact Microsoft Tuesday after the holiday to let them now hope this helps 

[Furiso]

Hello,

I have the same problem. I want to use the ‘scan to’ button on the printer but at the last step I get a error on my pc.

I/O error in communication some...

Reinstalled all drivers en have latest firmware.. 

Can some help or give some insight?

Thanks

[Furiso]

Forget to add...

I was possible to scan with the windows scan app for Windows Store.

[CRITICUL]

Hello, remove 1803 windows update to an eralier version

[Henry31]

Iamborg, I can confirm that's also a symptom I have. In fact, it's the first thing that told me something was wrong.

[ShirleenMc]

Today I received the below error message while trying to use my Samsung scanner model Xpress M2070.

"I/O error while communicating with the device. Please wait and try scanning again. If it does not help, please turn the device off, then switch it on and wait while it warms up."

For the past one year it has been working perfectly. The problem appeared just today. I think that a couple of days ago my laptop performed a windows update. I do not know if the issue is there.

Please help

[dima_r]

as others posted before, seems like the only solution bypass is to downgrade to previous windows version (1709) instead of the latest faulty one (1803)

How to downgrade:

WinKey+I  -> Update & security -> Recovery -> get back to an earlier version.

more details:

• https://www.geeabo.com/downgrade-windows-10-1803-to-1709/

if anyone find's a better solution - please write it here.

[andy2OO1]

I was able to scan full duplex using the windows software but is rather limited. If anyone knows of a better software to use, please let us know! A few free softwares could not do duplex unfortunatelly.  So for the moment, will be using the windows scan software until HP gets their act together.

There are good reasons to upgrade windows including security. Downgrading may leave your computer vulnerable to hackers. I would NOT recommend downgrading. 

HP is renounced of their poor customer serivce but unfortunatelly I was not aware of HP buying Samsung's printer division until after I had the printer delivered... Once they ran out of selling Samsung printers to sell, I'd expect their sales to go down again.

[meIandmyself]

I think you are right. Works for me as well throught the control panel, thank you for the hint!

[Henry31]

I agree with andy2001 about the unwisdom of downgrading as a "solution."

It seems like more than a week ago that someone from HP posted in this thread that TechSupport would contact us for more specifics as they troubleshoot the problem. For the record, I haven't yet been contacted. Has anyone else?