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‎07-25-2019 05:20 AM

HP Recommended
Product: SCX-4521FS/XIP
Operating System: Microsoft Windows 7 (32-bit)

My printer does not work. it shows Firmware upgrade wait image. Pls. send me the firmware update. I tried to download many times but could not find it. help me. 

3 REPLIES 3

‎07-25-2019 10:23 AM

HP Recommended

I would suggest that you contact HP Technical Support directly as even through my dealer site they do not post the firmware for this model.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-02-2019 06:38 AM

HP Recommended

I am not satisfied about HP customer service. Since two three months I am finding Samsung SCX-4521FS/XIP firmware update. Unfortunately it is not in the HP site. Who can support me to find firmware update. I can not take printouts. Pls. support me. why can't HP release Samsung SCX-4521FS/XIP firmware.

 

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‎08-02-2019 08:57 AM

HP Recommended

@MayumiSL

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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