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‎10-13-2021 11:12 AM

HP Recommended
Product: Samsung SCX-4623FN
Operating System: Microsoft Windows 10 (64-bit)

Hi,

i have a problwm with my MFP Samsung SCX-4623FN - Scaner problem with Windows 11 64 Bit.

it was working without any pb with window 10 - 64 Bit, now with Windows 11 - 64Bit windows can not recognizes the scanner.

Now i am facing problem with scanner drivers for the definition of the scanner on Windows 11

i have tried HP Print and Scan Doctor , this softeware can recognizes the printer - but when entering the scanner it gives a message "" the software soulation for your producrts is not installed on this coputer " this mean that the scanner driver is not match for win 11.


we need help with new driver to solve that pb.

 

Br

Category:
2 people had the same question
1 REPLY 1

‎10-17-2021 05:39 AM

HP Recommended

Hi

  i am very sorry to say , very bad support , they are ignoring update their printers with new update driver.

 

br

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