Scanning problems with C480FW and macOS mojave

[towabohu]

Thanks for the link to the HP page, but unfortunately the EDC does not work for me. Same Problem:

Preview fine

PDF creats corrupt PDFs

other formats gives the Scanner Error Report.

Any further ideas?

Regards

[PetriVR]

I have a similar problem with printer (C480W).

Scanning is stuck here:

[Printer_S]

Hello Tm_muc

Does this happen with Samsung Easy Document Creator version V1.00.26?

Could you try installing this software? 

https://ftp.hp.com/pub/softlib/software13/printers/SS/SL-M5360RX/Mac_EDC_V1.00.26.zip

Let me know if this solve the issue please.

Regards

[PetriVR]

Hi

Thank you but thing just get worse 😞

Now get this error: 

Do you know if there is firmware upgrade somewhere?

[JT1000]

Could not upgrade firmware on printer. Only solution was to return Mac operating system to High Sierra. Then scanning was possible.

[Tm_muc]

Hello Printer_S,

with Samsung Easy Document Creator it's working (only the hint, that this program will not be supported in one of the next versions of macOS).

The problem is the implemented scanning program in macOS Mojave.

Reagrds

Tm_muc

[Printer_S]

Hi PetriVR

This is the latest version of Firmware that can be installed from MAC:

https://ftp.hp.com/pub/softlib/software13/SS/C480/C480-V3.00.01.20_9001012.zip

The printer needs to be connected wireless to be able to update it (at least from a MAC) and the instructions are in the same zip folder in a PDF.

The login information for the SyncThru Web Service is:

ID: admin

Password: sec00000

Let me know if you were able to update the Firmware.

Regards.

[Printer_S]

Hi Tm_muc

I understand, we may need to wait until we have an update to have all the features enabled or you could try contacting Apple support, maybe they have an alternative.

Regards.

[Printer_S]

Hi towabohu

Have you tried creating images instead of PDFs?

Let me know if you have any different result please.

[Printer_S]

Hi JT1000

What process did you follow to try to update the Firmware?

I would sugest you to try this:

https://ftp.hp.com/pub/softlib/software13/SS/C480/C480-V3.00.01.20_9001012.zip

The printer needs to be connected wireless to be able to update it (at least from a MAC) and the instructions are in the same zip folder in a PDF.

The login information for the SyncThru Web Service is:

ID: admin

Password: sec00000

Let me know if you were able to update the Firmware.

Regards.