03-06-2019 03:25 PM
Hi, tried a firmware update late last year using a USB Flash Drive and the printer update menu. Had an error and did not work. The issue I think is with the Mac OS Majove. The document physically scans but the OS does not render the document, when you try to open it it shows an error.
03-07-2019 04:17 PM
This is the latest version of Firmware that can be installed from MAC:
The printer needs to be connected wireless to be able to update it (at least from a MAC) and the instructions are in the same zip folder in a PDF.
The login information for the SyncThru Web Service is:
Let me know if you were able to update the Firmware.
03-08-2019 02:00 PM
09-06-2019 06:55 AM
samsung printer as noted above samsung was bought by HP
so far the tech support has been less than stellar
one agent who was in touch with me told me to junk the printer which still works fine because
it "is an old model and you should buy a new one"
real funny since that exact model is still offered for sale as new by amazon and others
since Mojave the native (ie samsung) scan works fine for every type of image BUT pdf
easy doc creator does pdf fine but keeps warning that the end is near for 32 bit apps
is this the support we loyal customers can expect from HP?????
is HP selling new printers on amazon and others but simply not supporting newer OS ??
brother (as an example) is much more helpful with tech support (have their printer at work)
and they seem to upgrade drivers even for their "older models"
11-27-2019 12:20 PM
Recently updated to latest OS Catalina. Scanner does not work at all now. It appears that HP who now own Samsung printers have not provided Apple with an update for the printer software. Solution long term is to possibly buy another printer/scanner.