cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
4 4 0 0
Message 21 of 31
Flag Post
HP Recommended

Hi, tried a firmware update late last year using a USB Flash Drive and the printer update menu. Had an error and did not work. The issue I think is with the Mac OS Majove. The document physically scans but the OS does not render the document, when you try to open it it shows an error.

0 Kudos
Highlighted
Level 1
5 5 0 1
Message 22 of 31
Flag Post
HP Recommended

Hi

Thank you. I will try update firmware later today. 

 

0 Kudos
Highlighted
Level 1
5 5 0 1
Message 23 of 31
Flag Post
HP Recommended

Hi

Now i can scan with Samsung Easy Document Creator, but really would like to scan "old" way.

Screenshot 2019-03-07 at 17.31.14.png

0 Kudos
Highlighted
Level 4
110 105 10 8
Message 24 of 31
Flag Post
HP Recommended

Hi JT1000

This is the latest version of Firmware that can be installed from MAC:

https://ftp.hp.com/pub/softlib/software13/SS/C480/C480-V3.00.01.20_9001012.zip

The printer needs to be connected wireless to be able to update it (at least from a MAC) and the instructions are in the same zip folder in a PDF.

The login information for the SyncThru Web Service is:

ID: admin

Password: sec00000

Let me know if you were able to update the Firmware.

Regards.

Knowledge is to be shared.
0 Kudos
Highlighted
Level 1
5 5 0 1
Message 25 of 31
Flag Post
HP Recommended

I was able to update firmware, thank you.

 

Highlighted
Level 4
110 105 10 8
Message 26 of 31
Flag Post
HP Recommended

Hi PetriVR

I think you mean that you would like to scan using the MAC software, you can try with some alternatives that we have at this link: https://ftp.hp.com/pub/softlib/software13/printers/SS/SL-C480/C48x_Series_Mac_ScanDriver_V2.31.62.zi...
There is no warranty that these drivers would work with Mojave, the thing is that the recommended software by HP is always the Samsung Easy Document Creator cause it would have the full features available.
Regards.
Knowledge is to be shared.
0 Kudos
Highlighted
Level 1
10 8 0 3
Message 27 of 31
Flag Post
HP Recommended

hi all

samsung printer as noted above samsung was bought by HP

so far the tech support has been less than stellar

one agent who was in touch with me told me to junk the printer which still works fine because

it "is an old model and you should buy a new one"

real funny since that exact model is still offered for sale as new by amazon and others

 

since Mojave the native (ie samsung) scan works fine for every type of image BUT pdf

easy doc creator does pdf fine but keeps warning that the end is near for 32 bit apps

 

is this the support we loyal customers can expect from HP?????

is HP selling new printers on amazon and others but simply not supporting newer OS ??

brother (as an example) is much more helpful with tech support (have their printer at work)

and they seem to upgrade drivers even for their "older models"

0 Kudos
Highlighted
Level 1
10 8 0 3
Message 28 of 31
Flag Post
HP Recommended

apologies the printer I use is Samsung m3870fd

bought out by HP

0 Kudos
Highlighted
New member
2 2 0 0
Message 29 of 31
Flag Post
HP Recommended

I have the same problem. The scanner has disappeared from my applications following an OS update.

0 Kudos
Highlighted
New member
4 4 0 0
Message 30 of 31
Flag Post
HP Recommended

Recently updated to latest OS Catalina. Scanner does not work at all now. It appears that HP who now own Samsung printers have not provided Apple with an update for the printer software. Solution long term is to possibly buy another printer/scanner.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation