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    Information
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    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Message 11 of 31
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Thanks for the link to the HP page, but unfortunately the EDC does not work for me. Same Problem:

Preview fine

PDF creats corrupt PDFs

other formats gives the Scanner Error Report.

 

Any further ideas?

 

Regards

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Message 12 of 31
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I have a similar problem with printer (C480W).

Scanning is stuck here:

C480WScan.pngiMac.png

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Hello Tm_muc

Does this happen with Samsung Easy Document Creator version V1.00.26?

 

Could you try installing this software? 

https://ftp.hp.com/pub/softlib/software13/printers/SS/SL-M5360RX/Mac_EDC_V1.00.26.zip

Let me know if this solve the issue please.

Regards

Knowledge is to be shared.
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Hi

Thank you but thing just get worse 😞

Now get this error: Screenshot 2019-03-05 at 17.48.14.png

 

 

Do you know if there is firmware upgrade somewhere?

Screenshot 2019-03-05 at 17.51.38.png

 

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Message 15 of 31
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Could not upgrade firmware on printer. Only solution was to return Mac operating system to High Sierra. Then scanning was possible.

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Hello Printer_S,

 

with Samsung Easy Document Creator it's working (only the hint, that this program will not be supported in one of the next versions of macOS).

The problem is the implemented scanning program in macOS Mojave.

 

Reagrds

Tm_muc

 

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Hi PetriVR

This is the latest version of Firmware that can be installed from MAC:

https://ftp.hp.com/pub/softlib/software13/SS/C480/C480-V3.00.01.20_9001012.zip

The printer needs to be connected wireless to be able to update it (at least from a MAC) and the instructions are in the same zip folder in a PDF.

The login information for the SyncThru Web Service is:

ID: admin

Password: sec00000

Let me know if you were able to update the Firmware.

Regards.

Knowledge is to be shared.
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Hi Tm_muc

I understand, we may need to wait until we have an update to have all the features enabled or you could try contacting Apple support, maybe they have an alternative.

Regards.

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Hi towabohu

Have you tried creating images instead of PDFs?

Let me know if you have any different result please.

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Hi JT1000

What process did you follow to try to update the Firmware?

 

I would sugest you to try this:

https://ftp.hp.com/pub/softlib/software13/SS/C480/C480-V3.00.01.20_9001012.zip

The printer needs to be connected wireless to be able to update it (at least from a MAC) and the instructions are in the same zip folder in a PDF.

The login information for the SyncThru Web Service is:

ID: admin

Password: sec00000

Let me know if you were able to update the Firmware.

Regards.

Knowledge is to be shared.
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