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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP OfficeJet Pro 8028
Microsoft Windows 10 (64-bit)

I have a new HP OfficeJet Pro 8028. I loaded the printer with HP Glossy Photo Paper, size 4" x 6". I put a 2 1/2" x 4" photo on the glass top.  When the photo printed out, it did not print a 4" x 6" but like the original, a 2 12" x 4" photo.  My old HP printer automatically printed on the larger photo paper.  How may I correct this?  thank you.

3 REPLIES 3
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@JoJo105

 

Welcome to the HP Support Community.

 

Make sure your settings are right: https://support.hp.com/in-en/document/c03422222

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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This does not answer the question I thought I so specifically outlined.  Previously I have checked the website referenced, over and over and over.  I put a small photo on the glass to be scanned.  I have larger photo paper in the document feeder. I just want to know if the printer will increase the size of the small photo onto the larger photo paper in the document feeder.  I am sorry I must not have made this clear in my original request.  Thank you.

HP Recommended

You may try doing it by changing the settings: https://support.hp.com/in-en/document/c02227495

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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