49.FF09 Error on Digital sender 9250c

[Paul_Sheehan]

We have a HP Digital Sender 9250c that on power up displays the following message:
49.FF09 - Error
Turn off then on

We have reseated the SATA cable to the HD, I got another HD from Ebay for this unit and still get the same error.
I have also tried a cold reset and initialize disk with no luck.
I have found references where that error is a possible firmware issue but the unit won't boot up to try and upgrade the firmware... if that's even the issue.
Any help will be greatly appreciated.

[dansdaduk]

Does the same thing happen if the printer is disconnected from the network (I'm assuming that you are using an Ethernet connection) before you power-off then power-on again?

If it does, then there is a problem with the printer itself.

If not, then it may perhaps be invoked by some system sending a 'rogue' job (not necessarily a conventional print job) to the device.

See thread /t5/Multifunction-and-All-in-One/LJ-Pro300-color-MFP-M375nw-Power-cycling-displays-quot-49/m-p/63487...

[Paul_Sheehan]

Thanks for the reply.Just to be clear this is not a printer... It is just a scanner.

It happens regardless if the network cable is plugged in or not.

[davidzuts]

Try a NVRAM reset:

1. Turn off the digital sender.
2. Turn on the digital sender.
3. Immediately after turning on the device, press and hold down the #9 key (do not wait for the memory-count). When the three status LEDs are illuminated, release the #9 key.
4. Press the #3 key one time and then press Start.
5. Press the #3 key two times until the display reads NVRAM INIT.
6. Press the #6 key once to initiate the NVRAM initialization. The product will continue its boot-up sequence.

[KirtiShah]

Can you share the Boot up sequence A/F  - 1/6 which appears while device is trying to boot to ready ?

thanks

I work for HP. The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP. .....

[Paul_Sheehan]

I tried the nvram reset   no luck

[Paul_Sheehan]

i dont follow you

[davidzuts · Accepted solution]

The only reference I could find to this message always seem to be related to the copy control board on other models. First thing I would do is replace the memory dimm if one is installed. Your unit has what is called a scanner control board which is the same board used on the lj4345 series. That would be the first place I would start. If that does not work, then the formatter probably has an issue and they are very pricey.

[Paul_Sheehan]

We are calling this a total. It's to expensive to fix.

Thanks

[James_Volpi]

     Upgrade the Digital Sender (scanner firmware) and then perform a cold reset.