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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-27-2025 09:27 PM

HP Recommended

Cabt get past code scanning at set up

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1 REPLY 1

‎06-29-2025 02:24 PM

HP Recommended

Hi @Joala 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

If your HP 7310e printer is stuck at the code scanning stage during setup, here are some steps you can take to resolve the issue:

 

Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.

 

Check the Network Connection: Ensure that the printer is properly connected to your Wi-Fi network. You can also try moving the printer closer to the router to improve signal strength.

 

Use the HP Smart App: If you are setting up the printer using the HP Smart app, ensure that the app is updated to the latest version. Try resetting the app and start the setup process again.

 

Re-enter Information: Double-check the information you have entered, such as Wi-Fi password, to ensure it is correct.

 

Update Firmware: If possible, check for and install any firmware updates for the printer.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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