8015e -Every time I try to use the scanner there is an issue. It won't scan.

[SLC19]

I have the HP 8010e printer. Every time I try to scan I have issues. Since I don't scan very often I don't know if there is a common issues or not. I did figure out that you had to be careful when loading the paper to scan and not press it in too far. 

But, the blue light is on, I have unplugged the printer and plugged it in again - I have gone int the HP Smart app - nothing there so assist me. The app says the printer is "ready". 

[Raj_05]

Hi @SLC19,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're having trouble with your HP Officejet 8015e All-In-One Printer. Here are some steps you can take to troubleshoot the scanning issue.

Check Connections and Restart Devices

• Ensure the printer is properly connected to your computer or network.
• Restart your computer and printer to reset any potential communication issues.

Update Printer Firmware and Software

• Go to the HP Support website and check for any firmware updates for your printer model.
• Make sure the HP Smart app is updated to the latest version.

Use HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.
• This tool can help diagnose and resolve scanning issues automatically.

Check Scanner Settings in HP Smart App

• Open the HP Smart app and go to the "Scan" section.
• Make sure the correct source (e.g., Document Feeder or Flatbed) is selected.
• Ensure the scan settings (resolution, file type, etc.) are properly configured.

Try a Different Scanning Method

• Instead of using the HP Smart app, try scanning using the Windows built-in Fax and Scan tool or the macOS Image Capture application.
  • Windows: Search for "Windows Fax and Scan" in the start menu, open it, and try scanning from there.
  • macOS: Open "Image Capture" from the Applications folder, select your printer, and try to scan.

[Raj_05]

Check Scanner Hardware

• Make sure there are no obstructions or debris on the scanner glass or in the document feeder.
• Ensure the document feeder or flatbed cover is closed properly.

Reinstall Printer Drivers

• Uninstall the current printer drivers from your computer.
• Reinstall the latest drivers from the HP website.

Reset the Printer

• Perform a factory reset on your printer:
  1. Go to the printer's control panel.
  2. Navigate to Settings > Printer Maintenance > Restore.
  3. Choose "Restore Factory Defaults" and confirm.

Check Network Issues

• If the printer is connected via Wi-Fi, make sure it has a stable connection.
• Consider reconnecting the printer to your network:
  • Go to the printer's control panel.
  • Navigate to Network Setup and select Wireless Setup Wizard.
  • Follow the on-screen instructions to reconnect to your Wi-Fi network.

If none of these steps resolve the issue, there might be a more specific hardware problem with the scanner.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support