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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-09-2019 07:28 PM

HP Recommended
Product: Officejet Pro 8600 N911g
Operating System: Microsoft Windows 10 (64-bit)

Home office.  Scan to network drive has worked for years.  Today it stopped working with error message "You cannot use this function because it has been disabled."  Debug steps taken from control panel are Setup / Tools / Restore Factory Defaults and Setup / Network / Restore Network Defaults.   The router has a reserved IP address for the printer MAC address.

 

The EWS / Scan / Scan to Network folder / Network folder setup screen contains similar error message 'You cannot use this function because it has been disabled. For more information, contact your network administrator or the person who set up the printer."

 

There is no password set in Settings / Password settings and Control Panel Lock is NOT selected in Settings / Administrator settings.  I am stumped.  Please offer a suggestion.

 

Regards

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-10-2019 12:05 AM

HP Recommended

Hi,

From the EWS click the Settings tab, under Security select Administrator Settings and ensure the Digital Send option is enabled.

Click Apply and confirm any change, then check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎05-10-2019 12:05 AM

HP Recommended

Hi,

From the EWS click the Settings tab, under Security select Administrator Settings and ensure the Digital Send option is enabled.

Click Apply and confirm any change, then check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-10-2019 08:47 AM

HP Recommended

That resolved scan to folder.  Thank you so much.

 

Greg

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‎05-10-2019 08:50 AM

HP Recommended

You’ Much welcome Greg!

 

Great to see it is now working for you again.

 

Cheers,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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