8630 adf printing a line down scan or copied pages.

[brownp69]

When using the copy or scan feature with the Automatic Document Feeder, the printer prints a line down the page about 1 and 1/2" in from the margin. It prints this line in from the left margin on odd number pages, and right margin on even pages.

I have had this printer about 2 weeks now, and it was working fine until today.

[Waterboy71 · Accepted solution]

Hello brownp69,

Welcome to the HP Forums.

I see that you are having an issue with a line down the side of the prints when doing copies with the adf.

I have seen this issue before and I was able to resolve the issue quiet easily by doing two simple steps.

First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.

Just so you are aware, HP Products already have a built in surge protector and when you have the unit connected to a power bar/strip, the printer can not get all the power it needs to function properly and this can cause issues with the adf.

If you open the top lid to expose the large glass surface, you will see a thin strip of glass to the left.  Please use a lint free cloth and a light glass cleaner and clean this area.  On the bottom side of the lid directly above the thin strip of glass, you will see a thin white strip of plastic.  Please clean this white strip as well. 

Try another copy and write me back with the results.

Thanks for your time.

Cheers, 

[bccloutier]

Thank you...your solution solved my issue. BUT...I spent one and a half hours getting to a solution so you can be assured (and you can tell Meg) that I will NOT buy another HP product. Fair enough?

[MStroehmer]

I just resolved this issue thanks to this video by HP Germany (it's in english with German subtitles): https://www.youtube.com/watch?v=ok7az-7m3Jw

I cleaned the strip a dozen times and it didn't change a thing. Their hint to use your fingernails in the problem area did the job.

[Doctorlake]

This located and helped solve the case of the microspec causing the line on my HP OfficeJet 8630.

...and this was after I had cleaned the glass 2x with isopropyl alcohol.

Fingernail did the trick AND it was a microdot!