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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-13-2021 05:31 PM

HP Recommended
Product: Acer Spin
Operating System: Microsoft Windows 10 (64-bit)

My hp 9015 printer scanner will not scan or copy more than one page at a time through the document feeder on top of the machine. I can hear the motor running after the first page goes through, as if it's trying to take another page, but nothing...

If I "Finish" or "Cancel" in the dialogue wizard on my computer screen, it will take the next page when I start a new scan.

The "Copy" function from the printer's little screen does the same thing. One page at a time ONLY.

Any help appreciated.

Category:
9 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-13-2021 05:43 PM - last edited on ‎04-18-2023 08:23 AM by Level 5

HP Recommended

@Virgelle 

 

Please use the following Guide

 

            https://hp123setup.com/hp-officejet-pro-9015-scanning-setup/

 

and/or use the following scan software

          

             https://support.hp.com/br-pt/drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/239...


Once it's downloaded and installed, for Windows 10:


   (a) Hit Win key,
   (b) Scroll down to HP group/folder,
   (c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎10-13-2021 05:43 PM - last edited on ‎04-18-2023 08:23 AM by Level 5

HP Recommended

@Virgelle 

 

Please use the following Guide

 

            https://hp123setup.com/hp-officejet-pro-9015-scanning-setup/

 

and/or use the following scan software

          

             https://support.hp.com/br-pt/drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/239...


Once it's downloaded and installed, for Windows 10:


   (a) Hit Win key,
   (b) Scroll down to HP group/folder,
   (c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎10-14-2021 01:47 PM

HP Recommended

Resetting the printer by Unplugging for 30 seconds did the trick...

Thank you.

Was this reply helpful? Yes No
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