9015 will not copy or scan multiple pages through the document feeder

[Virgelle]

My hp 9015 printer scanner will not scan or copy more than one page at a time through the document feeder on top of the machine. I can hear the motor running after the first page goes through, as if it's trying to take another page, but nothing...

If I "Finish" or "Cancel" in the dialogue wizard on my computer screen, it will take the next page when I start a new scan.

The "Copy" function from the printer's little screen does the same thing. One page at a time ONLY.

Any help appreciated.

[banhien · Accepted solution]

@Virgelle 

Please use the following Guide

            https://hp123setup.com/hp-officejet-pro-9015-scanning-setup/

and/or use the following scan software

             https://support.hp.com/br-pt/drivers/selfservice/hp-officejet-pro-9010-all-in-one-printer-series/239...

Once it's downloaded and installed, for Windows 10:

   (a) Hit Win key,
   (b) Scroll down to HP group/folder,
   (c) Double click "HP Scan Extended"

You can put a shortcut on Taskbar or Desktop

Regards.

[Virgelle]

Resetting the printer by Unplugging for 30 seconds did the trick...

Thank you.