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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

Hi, I just bout the HP Smart Tank 5102, but when I go to scan, it only gives "scanner glass" as an option and not the ADF. When I try and change the setting through the app, nothing happens

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@csai4849 

 

Welcome to the HP English Community --

 

The printer is behaving as designed.

 

There is no ADF (Automatic Document Feeder) on this model series.

 

DragonFur_0-1721583065009.png

 

User Guide - HP Smart Tank 5100

Page 1

DragonFur_1-1721583309334.png

 

 

Product Specifications for the HP Smart Tank 5102 All-in-One Printer (4A8D0A)

Scan

Scan technology
Contact Image Sensor (CIS)
Scan resolution, hardware
Up to 1200 x 1200 dpi
Levels of grayscale
256
Bit depth
24-bit
Scanning options (ADF)
Not Applicable
Maximum flatbed scan size (metric)
216 x 297 mm
Maximum flatbed scan size (U.S. standard)
8.5 x 11.69 in
Twain version
Version 2.4

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 5102 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@csai4849 

 

Welcome to the HP English Community --

 

The printer is behaving as designed.

 

There is no ADF (Automatic Document Feeder) on this model series.

 

DragonFur_0-1721583065009.png

 

User Guide - HP Smart Tank 5100

Page 1

DragonFur_1-1721583309334.png

 

 

Product Specifications for the HP Smart Tank 5102 All-in-One Printer (4A8D0A)

Scan

Scan technology
Contact Image Sensor (CIS)
Scan resolution, hardware
Up to 1200 x 1200 dpi
Levels of grayscale
256
Bit depth
24-bit
Scanning options (ADF)
Not Applicable
Maximum flatbed scan size (metric)
216 x 297 mm
Maximum flatbed scan size (U.S. standard)
8.5 x 11.69 in
Twain version
Version 2.4

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 5102 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Well that explains it. Thank you!!

HP Recommended

@csai4849 

 

You are welcome.

 

I am sorry it was not the answer sought.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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