• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hi, I just bout the HP Smart Tank 5102, but when I go to scan, it only gives "scanner glass" as an option and not the ADF. When I try and change the setting through the app, nothing happens

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@csai4849 

 

Welcome to the HP English Community --

 

The printer is behaving as designed.

 

There is no ADF (Automatic Document Feeder) on this model series.

 

DragonFur_0-1721583065009.png

 

User Guide - HP Smart Tank 5100

Page 1

DragonFur_1-1721583309334.png

 

 

Product Specifications for the HP Smart Tank 5102 All-in-One Printer (4A8D0A)

Scan

Scan technology
Contact Image Sensor (CIS)
Scan resolution, hardware
Up to 1200 x 1200 dpi
Levels of grayscale
256
Bit depth
24-bit
Scanning options (ADF)
Not Applicable
Maximum flatbed scan size (metric)
216 x 297 mm
Maximum flatbed scan size (U.S. standard)
8.5 x 11.69 in
Twain version
Version 2.4

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 5102 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@csai4849 

 

Welcome to the HP English Community --

 

The printer is behaving as designed.

 

There is no ADF (Automatic Document Feeder) on this model series.

 

DragonFur_0-1721583065009.png

 

User Guide - HP Smart Tank 5100

Page 1

DragonFur_1-1721583309334.png

 

 

Product Specifications for the HP Smart Tank 5102 All-in-One Printer (4A8D0A)

Scan

Scan technology
Contact Image Sensor (CIS)
Scan resolution, hardware
Up to 1200 x 1200 dpi
Levels of grayscale
256
Bit depth
24-bit
Scanning options (ADF)
Not Applicable
Maximum flatbed scan size (metric)
216 x 297 mm
Maximum flatbed scan size (U.S. standard)
8.5 x 11.69 in
Twain version
Version 2.4

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank 5102 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Well that explains it. Thank you!!

HP Recommended

@csai4849 

 

You are welcome.

 

I am sorry it was not the answer sought.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.