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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-21-2012 12:57 PM - edited ‎12-21-2012 01:24 PM

HP Recommended

It seems like that may have solved the activate to scan (I have a 7500 by the way) --- now I have a new problem. One side of the touch screen no longer works......grrrrrrrr and that side controls the 'scan to computer' instead of scan to memory chip.

 

I'm editing this reply to indicate what solved the 'scan to' problem. The new updated software did the trick, at least for now!!! :OpenSmile:

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‎12-21-2012 01:14 PM

HP Recommended

Hi AcaCandy, 

 

If you screen is blanking out on one side make sure you have it plugged directly into the power outlet in the wall and not into a surge protector. If you still have the issue while it is plugged into the wall you will need to call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

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‎12-21-2012 01:19 PM

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Thanks for the quick reply. It's not blanking out. I can see the icon perfectly....I just cannot press on it....well, I CAN press on it, but, it doesn't do anything. It seems that on all the screens, anything on that side cannot be pressed on. I will check into technical support. Thank you again.

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‎12-21-2012 01:22 PM

HP Recommended

Hi AcaCandy, 

 

What model from the list below is your printer?

 

HP Officejet 7500A Wide Format e-All-in-One Printer - E910a ›
HP Officejet Pro L7550 All-in-One Printer ›
HP Officejet Pro L7555 All-in-One Printer ›
HP Officejet Pro L7580 All-in-One Printer ›
HP Officejet Pro L7590 All-in-One Printer ›

I am an HP employee.

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Please mark the post that solves your problem as "Accepted Solution"
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‎12-21-2012 01:24 PM - edited ‎12-21-2012 02:14 PM

HP Recommended

HP Officejet 7500A Wide Format e-All-in-One Printer - E910a

 

And the sad thing is, I've hardly used this machine since I purchased it. Maybe have touched that scan to computer button (or that side of the icons) a dozen or so times. :HalfEyes:

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‎01-02-2013 07:08 AM

HP Recommended

Review steps on Message 59

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‎01-02-2013 07:57 AM

HP Recommended

If that suggestion is for me, that doesn’t help. That whole side (right side) of the touch pad is not responsive. It doesn’t matter what option you are trying to use. Options on the left side of the touchpad work fine. It’s obviously something under the touchpad that makes contact with the buttons........:smileysad: 

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‎01-02-2013 09:23 AM

HP Recommended

Hi AcaCandy, 

 

If your display is missing or blank on one side you will need to call our technical support at 800-474-6836 for this hardware issue. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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‎01-12-2013 04:01 PM

HP Recommended

i need to download the program to install my printer. officejet 6500A PLUS

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‎01-12-2013 04:07 PM - edited ‎01-12-2013 04:08 PM

HP Recommended

Right here, shoemaniac

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=4083977

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