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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-20-2019 01:48 PM

HP Recommended

I am following this thread and wish I had known there would be a problem before I uploaded Catalina to my MacBook. I cannot scan and it just says preparing Scan with nothing further. I read the comments on this thread and nothing seems to work. Any ideas when this might get resolved. How frustrating and ridiculous. 

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‎10-20-2019 02:09 PM

HP Recommended

It seems to be taking forever.
Meanwhile, I downloaded HP Smart. It works for scanning with Catalina.  It was suggested by ShlomiL one of HPs experts. Give that a try. 

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‎10-21-2019 12:42 AM

HP Recommended

absolutely agree!. I’m taking to my social media accounts to tell people NOT to buy HP printer-scanners. What a shambles.

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‎10-21-2019 08:22 AM

HP Recommended

I discovered that you work around by using the scan pane in System Preferences / Printers.  Cumbersome but at least I've been able to scan so the problem seems to be in the Easy Scan app.

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‎10-22-2019 06:04 PM

HP Recommended

Now running on MAC OS 10.15 Catalina

 

Installed HP driver for printer, works OK.

Scanner does not work.

 

Any solution?

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‎10-22-2019 06:19 PM

HP Recommended

i was getting a little desperate, but your instructions worked perfectly for my HP Officejet 4630.

was getting tired for the update for HP easy scan

thank you!!!

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‎10-22-2019 08:05 PM

HP Recommended

Thank you for the solution!  I downloaded HP Smart and am able to scan to my computer again with Catalina.  

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‎10-24-2019 01:46 AM

HP Recommended

I have the same problem. One can install the software many times but always the same problem. The scanner does not work.

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‎10-24-2019 04:19 AM

HP Recommended

Yesterday, I took to Twitter and told HP and Apple about the problem. They both asked me to get back to them and I have done so, via Twitter. If anything comes of it, I will post their suggestions (if successful), on here. It’s just disgraceful that HP haven’t got this sorted. 

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‎10-24-2019 07:05 PM

HP Recommended

HP! Wake up. This is outrageous. Why are you not keeping up with Mac OS???

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