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‎05-18-2025 05:19 PM

HP Recommended
Product: HP OfficeJet Pro 8135e All-in-One Printer
Operating System: Microsoft Windows 11

After an auto firmware update the printer would only connect over the internet - via wireless network. I rebooted modem and router now printer shows "status unavailable" When clicking on add or update printer shows online. Any other suggestions? 

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1 REPLY 1

‎05-19-2025 07:41 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try a reset wireless and then use HP Smart to setup and connect printer to the network again?

 

These resources will be useful:

Reset wireless:

https://www.youtube.com/watch?v=H9ryGwiH2bg

 

Connect printer to networkj:

https://www.youtube.com/watch?v=nZM39cWeG0c

Go to time 8:37 Install HP Smart

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPj2L8vKWfVMlHOO8lHinzd_

 

Hope that helps!

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP OfficeJet Pro 8125e | 8135e | 8139e Printer : How to Replace /Change Ink Cartridges
HP OfficeJet Pro 8125e | 8135e | 8139e Printer : How to Replace /Change Ink Cartridges
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