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- Re: After a scan, e-mail will not open up with the scan atta...

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09-26-2020 11:14 AM
HP Desk Jet 3630
Solved! Go to Solution.
Accepted Solutions
09-26-2020 11:18 AM
Hi,
To better understand the problem relies with the HP Scan software, or with Microsoft Outlook itself, please right click any file on your PC, such as PDF or Document, select Send To > email recipient - does it launch a New Outlook Message with the file attached or not? This is the same task taken by the HP Software, so of it won’t work for the OS too, this would need to be resolved first.
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
09-26-2020 11:18 AM
Hi,
To better understand the problem relies with the HP Scan software, or with Microsoft Outlook itself, please right click any file on your PC, such as PDF or Document, select Send To > email recipient - does it launch a New Outlook Message with the file attached or not? This is the same task taken by the HP Software, so of it won’t work for the OS too, this would need to be resolved first.
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂