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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP M281fdw

Is there a compatibility issue with Mac OS 13.0 Ventura? When I now scan an image, it shows the image in the display...but when I save it to a PDF, there is no image. 

PDF image.jpg

If I save it as a JPG, there is an image. Also, if I print it, there is an image. I can also print as a PDF, and there is an image.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I think this has been solved -- see this discussion above: "Solved: Easy Scan saving blank scans after update to Ventura OS 10.6".

 

Same thing happens using touchscreen on printer/scanner when going to pdf, get a blank screen, but jpg works fine.

 

Above discussion suggests several workarounds until glitch is fixed.

View solution in original post

3 REPLIES 3
HP Recommended

I think this has been solved -- see this discussion above: "Solved: Easy Scan saving blank scans after update to Ventura OS 10.6".

 

Same thing happens using touchscreen on printer/scanner when going to pdf, get a blank screen, but jpg works fine.

 

Above discussion suggests several workarounds until glitch is fixed.

HP Recommended

I am unable to view the solution referenced in your reply.  ("Solved: Easy Scan saving blank scans after update to Ventura OS 10.6".) There is no link and I can't locate the discussion.

 

The only workaround I have discovered is to use the HP Smart app and initiate the scan from there. Neither the HP Easy Scan app nor the printer control pad will work; they only scan a blank pdf. 

 

I'm curious to see the accepted solution for a workaround. 

 

I have an Officejet Pro 8600 Plus. I recently upgraded to Mac OS Ventura 13.0 on a MacBook Pro 16-inch 2019. Since the upgrade, I am unable to scan a document to the computer in pdf format. When I attempt to scan a document as a pdf, the image on the computer is blank. The scanner works fine if I scan the document as a jpeg. Neither the HP Easy Scan app nor the printer control pad will work; they only scan a blank pdf. 

HP Recommended

Try this link to discussion above - 28 replies include several workarounds: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Easy-Scan-saving-blank-scans-after-update-to-V...

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