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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP M281fdw

Is there a compatibility issue with Mac OS 13.0 Ventura? When I now scan an image, it shows the image in the display...but when I save it to a PDF, there is no image. 

PDF image.jpg

If I save it as a JPG, there is an image. Also, if I print it, there is an image. I can also print as a PDF, and there is an image.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I think this has been solved -- see this discussion above: "Solved: Easy Scan saving blank scans after update to Ventura OS 10.6".

 

Same thing happens using touchscreen on printer/scanner when going to pdf, get a blank screen, but jpg works fine.

 

Above discussion suggests several workarounds until glitch is fixed.

View solution in original post

3 REPLIES 3
HP Recommended

I think this has been solved -- see this discussion above: "Solved: Easy Scan saving blank scans after update to Ventura OS 10.6".

 

Same thing happens using touchscreen on printer/scanner when going to pdf, get a blank screen, but jpg works fine.

 

Above discussion suggests several workarounds until glitch is fixed.

HP Recommended

I am unable to view the solution referenced in your reply.  ("Solved: Easy Scan saving blank scans after update to Ventura OS 10.6".) There is no link and I can't locate the discussion.

 

The only workaround I have discovered is to use the HP Smart app and initiate the scan from there. Neither the HP Easy Scan app nor the printer control pad will work; they only scan a blank pdf. 

 

I'm curious to see the accepted solution for a workaround. 

 

I have an Officejet Pro 8600 Plus. I recently upgraded to Mac OS Ventura 13.0 on a MacBook Pro 16-inch 2019. Since the upgrade, I am unable to scan a document to the computer in pdf format. When I attempt to scan a document as a pdf, the image on the computer is blank. The scanner works fine if I scan the document as a jpeg. Neither the HP Easy Scan app nor the printer control pad will work; they only scan a blank pdf. 

HP Recommended

Try this link to discussion above - 28 replies include several workarounds: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Easy-Scan-saving-blank-scans-after-update-to-V...

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