After the update to macOS 10.14 Mojave the app HP Scan for mac is not working anymore.

[LSSmith]

Easy scan doesn't recognize my HP Officejet Pro 8600 plus. How can I connect them? 

[mabon]

This solution didn't work for me.  I have a LaserJet Pro M1212nf MFP printer and a MacBook Air running macOS Mojave 10.14.4.  I deleted HP Easy Scan and downloaded the app from the Mac App Store.  When I open HP Easy Scan it does not recognize the printer at all when I browse all scanners.  I tried downloading updated software from the HP website but received the message that no drivers could be found for my printer.  I can print without any problems but scanning is a total bust.  Any suggestions?

[senan6806]

Hi @mabon,

A warm welcome to HP Community!

How is the printer connected, USB or Ethernet?

Could you check if Image Capture is able to detect the scanner:

1.) On your Mac, open Finder

2.) Click Applications and open Image Capture

3.) Select your printer name under Devices.

Instructions on how to scan using Image Capture can be found here.

[mabon]

Thank you for your welcome.

The printer is connected to the modem with the network cable.  I can print wirelessly from my mac, phone and ipad.

Image Capture does not detect the scanner.

Thanks for your help.

[RSarahC]

Easy Scan worked with my LaserJet Pro MFP 277 dw, until I updated to Mojave. I can print but not scan. Have tried everything, really disappointed in HP right now.

[RSarahC]

I have the same issue. Image Capture does not see my device.

[RSarahC]

Easy Scan worked fine until my last upgrade to  Mojave 14.4.4. Image Capture does not list the device, and I unplugged icloud as well. Have rebooted both computer and the Laser Jet Pro 277dw.  When I select scan it makes its scanning sounds but then no picture shows up. 

[senan6806]

@mabon

You are welcome! It's possible that it's an issue with the print and scan driver installed on your Mac. Removing the existing print and scan driver and then adding a compatible driver may resolve the issue. Here is how to do it:

1.) Use the steps available here to update the software on Mac.

2.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

3.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

4.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

5.) Click the plus sign , click Add Printer or Scanner, click the printer name.

6.) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.

7.) Try to print and scan.

Keep me posted!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[mabon]

Thanks for your help.  

I have removed and added the printer/scanner again but still no luck, neither HP Easy Scan or Image Capture can detect the scanner.

[senan6806]

@mabon

Could you create a new user account and check if Image capture or HP Easy Scan is able to detect the scanner. Instructions on how to create a new user account can be found here.