• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-02-2020 11:23 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 8.1 (64-bit)

When I try to open my AiO Remote it begins to open and then closes.  I haven't had this problem before.  What do I do?

35 people had the same question
2 REPLIES 2

‎08-03-2020 09:52 AM

HP Recommended

Hi,

Please try HP Smart instead and check, the HP AIO Remote app is quite outdated and no longer being updated for years:

https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-15-2020 11:26 AM

HP Recommended

Hello,
I had the same problem. I tried this link but the info came back to me that the device linked to my account was not found. I was logged in to the Microsoft account at this time, my computer meets the parameters. I do not know what to do. I don't know anything about technical matters, please help. Thank you, Agnieszka.
 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.