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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎08-12-2019 11:05 AM - edited ‎08-12-2019 11:05 AM

HP Recommended
Product: Envy 5530
Operating System: Microsoft Windows 10 (64-bit)

Just changed laptop. And get an annoying message every few mins that Scan to computer is no longer Activated.

Scanning works fine Printer to Laptop and from Laptop

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-14-2019 06:36 PM

HP Recommended

@Pedro3108

 

Welcome to HP support community.

 

Double check if the scan to computer option is enabled

  1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
  2. Click Scanner Actions, and then click Manage Scan to Computer.
  3. Click Enable to activate the scan to computer option.

Update the printer firmware

Refer this HP document for the steps to update firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-14-2019 06:36 PM

HP Recommended

@Pedro3108

 

Welcome to HP support community.

 

Double check if the scan to computer option is enabled

  1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
  2. Click Scanner Actions, and then click Manage Scan to Computer.
  3. Click Enable to activate the scan to computer option.

Update the printer firmware

Refer this HP document for the steps to update firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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