Annoying stripe in scan

[Daan010]

When I scan the scan add an annoying stripe. And ofcourse Ive cleaned the glass.

Ive checked all the settings, but I cant find anything.

Please help

[Dragon-Fur]

@Daan010 

 I believe and respect that you know how to clean glass.

Nonetheless, IF you have not done so, please consider:

Use a flashlight (torch in the UK); shine the light at an angle along the glass.

Clean, clean, clean.

Use a tiny brush to sweep all along the edges of the glass.

Even the tiniest of specks along the edge or on the glass can create the exact result you are seeing.

If the printer includes "ADF" rollers, these should be cleaned, too.

For those reading

Known solutions include those found in the help document on the subject:

 Improving Scan Quality

Alignment Page details, including How-to instructions and other things to check:

Black or Color Ink Not Printing, Other Print Quality Issues

Reference and Resources – Places to find help, solve problems, and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5010 All-in-One Printer

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[Daan010]

Sorry I should have mentioned that the printer is brand new....

[Dragon-Fur]

@Daan010 

The essential "look of the issue" is that there is something on / in / under / behind the glass.  This means nothing, of course, if there is nothing actually there.  Might be a defect or something else entirely.

Please contact HP Technical Support: 

Open a case, provide the necessary information, explain the problem and what you have tried, ask for help.  After the case is submitted, contact information for your region will be displayed on the screen.

Do mention the printer is new - this might be relevant and at the least the information could shortcut some of the possible causes of the problem.

HP Technical Support - HP Contact Information

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From HP > CAUTION

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If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

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Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
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• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

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We are a world community of HP enthusiasts dedicated to supporting HP technology.